This is certainly bad form by Buy.com. They should, at the least, offer up something nice to these customers, maybe meet them halfway with store credit or forgive the debt to those who call and complain. Although the customers may legally owe the money, it is legitimate to complain about the timing. I like to balance my books monthly and it would pi$$ me off if this happened frequently.
That being said, I am a loyal customer of Buy.com -- I just bought a new computer monitor from them last week. I personally have nothing but praise for them -- when I choose the free budget shipping with a 7-9 day ETA my package always shows up in 2 business days. They accept returns with very little hassle and free pre-paid return shipping labels. And their prices are right.
But every company will eventually pi$$ someone off, I suppose. If I listened to everybody's opinions on this blog about who not to do business with, then I suppose I would end up never buying anything.
AD8BC
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