Stuff like this, among other reasons, was why I hated selling ESP and TSP plans at Staples. Only there, the minute you go to use them within the first year, you're told flat out to call the manufacturer and don't bother with the store. On rare occasion though, we did try everything possible including calling on behalf of the customer to get stuff replaced.
And for a 3 year old monitor, why even send it into repair when they could have replaced it up front for what is probably less then the cost of the original plan. Then again, this is retail, and profit supercedes customer needs most of the time in cases dealing with electronics. Probably because the markup is so low.
I too also seem to have to go to a different store whenever I want something. I don't know why it is, but I have to find people I don't know in order to get any measure of decent service.
Pandrogas
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