While I do think this is great customer service on Panera's part, this "automatic solution" can lead to the masking of a chronic problem. There are multiple Panera locations within reasonable driving distance from me (lucky me!). There was one location my partner & I tended to go to more often because of its proximity to some of our favorite shopping. Unfortunately we had numerous bad experiences at that location so we no longer go to that location. Each time we had a problem we very pleasantly brought it to the manager's attention and every time she apologized (very genuinely) and gave us credit for future free food. Very nice, not even really necessary (but much-appreciated). These problems occurred over the course of about a year. Again, while the apology and credits were nice, we consistently encountered the same problems over & over again (missing items, incorrectly prepared (not matching the receipt)). Their quick response may lead to a failure to address the cause of the failures, leading to repeated identical problems. Again, appreciate the hassle-free gesture, but a follow up to address the cause of the problem would be even better.
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